My phone contract is up for renewal in about ten days' time which means I am now getting a load of calls from folks who don't actually give a fuck about my loyalty or my talk plan or my hands free wi-fi experience. And they don't call from my network provider anyhow. Two such calls today and I am politely working fast to close the call down without hanging up (I did 6 months on the phones once and it's a fag).
They are persistent and go into 'objection handling' about three times, and then by the fourth go they show their hand (i.e that they don't give a fuck) then just hang up immediately and hassle the next person on the list.
The fellas today were only doing a job but it's still tedious to get their false bonhomie.
The fella today showed his hand early on by telling me the I-phone, in which I have a passing interest 'is no good, mate'. I reckon 3 million shipped so far says different.
what an arse!!
ReplyDeletelast week the mobile network 3 called me and told me as a customer of their dongle..for broadband...they wanted to offer me a 30% off on a phone..I said 'that's interesting'
and so l let her talk a bit (I've done cold tel' sales too and its a bastard so feel sorry for em a bit... but just a bit) anyway, she said would I like to consider this..I said 'well actually that's interesting because l have just upgraded my phone' OH she said..
'Yes, interesting enough I have! With yourselves actually'...poor girl...obviously got crap records..then
Great comment! I like your balance of telephone tolerance and the fast move to closing it down when you've been decently patient!
ReplyDeleteI have just Googled Reggie Love to see how tall he is (apropos nothing at all).
:)
he dissed the iPhone? he should be shot!
ReplyDeleteTG I don't get those calls. We have a 'Do Not Call' list here in the US but many companies don't adhere to it. It has cut down on a number of calls though.
ReplyDelete